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Our legal framework defines how we operate this platform, what you can expect from us, and what we ask of you. Availability of this service depends on local law and eligible regions in Indonesia.
unaurtoto operates under a set of service terms that govern every account relationship on this platform. These terms exist to give you a clear picture of what we do with your account data, how transactions through GoPay, QRIS, DANA, and OVO are handled within the platform, and what recourse you have when something needs to be corrected. Access to this platform is subject to local law. Where local regulation restricts participation, those restrictions apply regardless of technical availability. We do not extend service to regions where doing so would conflict with applicable legal requirements. Our policy is written to reflect how the platform actually works — not as a generic legal template. That means references to specific account actions, wallet connections, and transaction records are real process descriptions. When you connect a GoPay or DANA wallet to your account, the data that flows through that connection is handled according to the data section of this policy. When a session ends or a transaction completes, retention rules described here determine how long those records are kept. If anything in this policy is unclear, our support channel is the right place to ask. We review policy questions and respond through the same contact path used for account help.
Not every part of your experience on this platform falls under the same rules. Understanding the scope helps you know where to look when a question comes up.
This policy covers how your account is created, maintained, and closed. Login credentials, session records, and account-level permissions all fall within scope. What you do inside the account is governed by these terms.
Deposits and withdrawals processed through GoPay, QRIS, DANA, and OVO are covered under the transaction section of this policy. Records of these movements are retained as described in the data retention section.
Game content supplied by studios in our lobby — including titles from PG Soft and Spadegaming — is covered by our content terms. Availability of specific titles may vary based on regional eligibility and studio scheduling.
Payment processors, wallet providers, and any external service you connect to your account operate under their own terms. Our policy covers how we interact with those services on your behalf, not the services themselves.
This policy gives you a set of practical tools to manage your relationship with this platform. You are not a passive subject of our data practices — you can act. To review your account records, log in and navigate to your transaction and session history. The records shown there reflect what we hold. If something looks incorrect — a transaction amount, a wallet entry, a session timestamp — you can flag it through the support form and we will investigate. Correcting account details such as your registered email or linked wallet is done from the account settings page. Fields that can be changed are editable directly. Fields that require identity verification will prompt you through the steps shown on that page. Follow the instructions shown — do not submit correction requests through general chat, as those are routed to general support and may take longer. For any policy question that does not fit the above paths, the policy contact route described in the support section of this page is the right channel.
Your full transaction and session history is available after login. The records shown are the same records we hold. Review them from the history tab in your account dashboard.
Editable fields in account settings can be updated directly. Changes that require identity verification will prompt the steps shown on that page — follow those instructions as displayed.
Policy questions can be submitted through the support form. Include your account reference and a clear description of what you are asking about so we can route it to the right team.
For account-level issues that go beyond self-service — disputed records, correction requests that are not resolving, or policy clarifications — reach the team through the contact path in the support section below.
Policy and account questions can be directed through the channels below. For urgent account issues, the live chat path is the fastest route. For formal policy requests, the email path creates a record of your inquiry.
Available from the help icon in your account dashboard. Use this for account-level questions and time-sensitive issues.
For written policy requests or formal correction submissions, contact us via the email address shown in your account's help section.
Answers to common policy and account questions are available in the help center, accessible from the footer of any page after login.
Our approach to data is practical and specific. We collect what we need to operate your account, process transactions, and maintain session records — nothing more. Here is how each area works.
Account data — including your registration details, linked wallets such as DANA and OVO, and transaction records — is used only to operate your account and comply with applicable legal requirements. We do not sell account data to third parties.
We use session cookies to keep you logged in and to maintain your preferences across visits. Analytics cookies, if active, are used in aggregate only. You can manage cookie preferences from the settings menu after login.
Transaction records are kept for the period required by applicable law and our operational obligations. When retention periods expire, records are deleted according to our scheduled deletion process. You can request confirmation of your retention status through support.
Account access is protected through standard authentication on the login page. If you notice unauthorised access or a login you did not initiate, change your password immediately from account settings and contact support through the chat channel.
These are the questions we receive most often about how this policy works in practice.
This policy applies to accounts registered on unaurtoto. Access to the platform depends on local law and is available only in eligible regions. If local regulation restricts access in your area, those restrictions apply regardless of whether the site is technically reachable.
When you link a wallet like GoPay or DANA, we receive the transaction reference and amount needed to credit your account. We do not store your wallet login credentials. The data we hold is visible in your transaction history after login.
Log in and go to account settings. Fields that can be edited are available directly. For records that appear incorrect — such as a transaction entry — submit a correction request through the support form with your account reference and the specific record you are disputing.
Retention periods follow applicable legal requirements. Transaction records are kept for the duration required by those obligations and then deleted on schedule. If you want confirmation of how long specific data is held, submit a request through the email support channel.
You can submit a deletion request through the email support channel. We will review the request against our legal retention obligations and confirm what can be removed and when. Some records may need to be kept for the period required by law before deletion can proceed.
For formal policy matters, use the email channel shown in your account help section. This creates a written record of your inquiry. For faster responses on account-level issues, the live chat in your dashboard is the quicker route.